EXCHANGE POLICY

 CANCELLATION AND REFUND

UNFORTUNATELY, AS PER STORE POLICY, CANCELLATION AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.

 

EXCHANGE PROCEDURE

• WE OFFER EXCHANGES FOR PRODUCTS WITH MANUFACTURING  DEFECTS OR SIZE-RELATED ISSUES.
• TO INITIATE AN EXCHANGE, CONTACT OUR CUSTOMER SERVICE AT CLOCORTE@GMAIL.COM WITHIN & DAYS OF RECEIVING YOUR ORDER.

 

• QUALITY CHECK:
• ALL EXCHANGES ARE SUBJECT TO QUALITY CHECK. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE:
• IF THE PRODUCT/S ARE RETURNED AFTER USE
• MISSING TAGS
• THE PRODUCT IS DAMAGED

RESPONSIBILITY FOR SHIPPING THE EXCHANGE:

• CUSTOMERS ARE RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO CLOCORTE.
• SEND THE TRACKING ID TO CLOCORTE@GMAIL.COM IN THE SAME EMAIL THREAD.

EXCHANGE LIMITATION:

• EACH ORDER IS ELIGIBLE FOR ONE EXCHANGE ONLY.
• EXCHANGE IS SUBJECT TO THE AVAILABILITY OF THE DESIRED SIZE.

UNAVAILABLE SIZE:

• IF THE REQUESTED SIZE IS NOT AVAILABLE, WE WILL ISSUE STORE CREDIT EQUIVALENT TO A THE VALUE OF THE RETURNED ITEM.
• STORE CREDIT CAN BE USED FOR FUTURE PURCHASES.

BY MAKING A PURCHASE AT CLOCORTE, YOU AGREE TO ADHERE TO THE TERMS OUTLINED IN THE EXCHANGE POLICY. IF YOU HAVE ANY QUESTIONS AND CONCERNS, PLEASE DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM.

THANK YOU FOR CHOOSING CLOCORTE. WE APPRECIATE YOUR TRUST IN OUR PRODUCTS AND ARE COMMITTED TO ENSURING YOUR SATISFACTION.